Refund policy

Return and Refund Policy

We want you to feel good about your purchase from CheerfulFinds. If you need help with an order, please email Support@CheerfulFinds.com.

Requesting a return

You have 30 days after receiving your item to request a return. To start a request, email us with your order number, the item, and the reason for the return. For a damaged, defective, or incorrect item, please include clear photos or a video so we can review the issue.

Please do not send an item back before contacting us. We’ll review your request and provide instructions, including a return address if a physical return is needed. Do not send items directly to one of our fulfillment partners.

If we approve a change-of-mind return that must be mailed back, you are responsible for the cost of return postage. We do not provide a prepaid return label for change-of-mind returns. This does not affect your rights under applicable law.

Eligible items and exceptions

For a return unrelated to damage or an error, an eligible item should be unused, in its original condition, and accompanied by proof of purchase. We’ll confirm whether a return is available for your item when we review your request.

Personalized and made-to-order items generally cannot be returned for a change of mind. Gift cards and items clearly marked final sale are also generally not eligible for change-of-mind returns. These exceptions do not affect your rights if an item is faulty, damaged, or not what you ordered.

Damaged, defective, or incorrect items

Please contact us promptly if something arrives damaged, defective, or incorrect. Depending on the item and the circumstances, we may offer a replacement or refund without requiring you to mail it back. If a return is required, we’ll provide instructions and let you know whether a return label is available. A prepaid label is not provided for every return.

Refunds

We’ll let you know when your request has been reviewed and, if a return is required, after we’ve received and inspected the item. Approved refunds are issued to the original payment method within 10 business days of approval, or sooner where required by law. Your bank or payment provider may take additional time to post the refund.

Your legal rights

Customers in the European Union may have a statutory 14-day right to withdraw from an eligible online purchase. Exceptions may apply, including to goods made to your specifications or clearly personalized. Nothing in this policy limits any consumer rights you have under applicable law.